Privacy Policy

University Games & Paul Lamond Games Website Privacy Policy

Last updated 7th June 2021

University Games UK ltd and Paul Lamond Games Ltd (“us”, “we”, or “our”) operate university-games.co.uk the “Site”, and we are committed to protecting the privacy and security of our users and visitor’s personal information. This Privacy Policy (“Policy”) informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. Our privacy procedures have been implemented to comply with the privacy legislation of The United Kingdom.

Our contact details

Name: University Games UK Ltd
Address: 4 The Lanterns, 16 Melbourn Street, Royston, Hertfordshire, SG8 7BX
Phone Number: 020 7254 0100
E-mail: sales@ugames.uk.com

Date 24 / June / 2021

Notice and Collection

While using our Site, we may ask you to provide us with certain information that can be used to contact or identify you. “Personal Information” is any information that is identifiable with you, as an individual.

The type of personal information we collect

Personal information we collect such as, but not limited to:
• Name
• Email Address
• Billing address
• Delivery address
• Telephone number
• Product selections
• Credit card or other payment information*
• An account password
• Email correspondences attached to your order or email address

*All payment information is captured securely via PayPal.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Subscribing to our Newsletter
• Ordering a product as a guest
• Creating an account on university-games.co.uk
• When you complete and submit any of our ‘contact us’ options

We may share this information with Crafty Arts, who are under contract to fulfil consumer orders and manage university-games.co.uk for University Games UK Ltd.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting payments@ugames.uk.com
• Delivery and management of goods ordered.
• We have a legitimate interest.

University Games UK Ltd.collection of personal data is used in a variety of way such as, but not limited to;

• To register you with our website and to administer it.
• For assessment and analysis, such as; marketing, customer and product analysis, to enable us to review, develop and improve our services and products.
• To help tailor an enhanced and personalised shopping experience.
• Issue a unique identifier. (e.g. customer login).
• Monitor customer account status beyond that required for individual purchases.
• Sending service messages and handling any complaints, queries or customer communication.
• Internal record keeping.
• To only disclose information to third parties for goods delivery and marketing purposes.

Unless required or permitted by law, we shall not use or disclose your personal information for a new purpose not identified here.

Choice and Consent

Prior to obtaining your consent, University Games UK Ltd and Paul Lamond Games Ltd will describe the choices available to you and obtain implicit or explicit consent with respect to the collection, use, and disclosure of your personal information, except in certain situations otherwise permitted by the law. Where it is reasonable to do so, we may rely on your implied consent. Otherwise, we will rely on explicit consent received directly from you to collect or use your personal information, for example, the collection of your personal information if you subscribe to a newsletter or account.

You may withdraw or modify your consent at any time through contacting University Games UK and Paul Lamond Games’ Privacy Officer at: payments@ugames.uk.com

Use and Retention

University Games UK Ltd and Paul Lamond Games limits the use of personal information to the purposes identified in this Policy and for which the individual has provided implicit or explicit consent. We retain personal information for only as long as it is necessary to fulfil the stated purposes, except with the consent of the individual or as required by law.

Personal information provided to us by users is primarily stored on servers in The United Kingdom.


Disclosure to Third Parties

University Games Ltd and Paul Lamond Games Ltd does not transfer personal information to third parties. However, we do have two Data Partners:

Crafty Arts ltd is our Warehouse Fulfilment Partner and are responsible for delivering the products purchased on this website to the consumer. The data collected will only be held and processed for the purpose of fulfilling orders placed.
Amaze Marketing Ltd, who is responsible for our marketing and the organisation of our events, will also hold and process your data for the purposes of keeping you informed on events and products. For this purpose, your data will also be held on Mail Chimp servers.
Access

University Games UK Ltd and Paul Lamond Games ltd provides individuals with access to their personal information for review or update. If you wish to access your personal information to challenge accuracy or update it to ensure completeness, you may email us at payments@ugames.uk.com. We will provide a response within 30 days of receiving an access request. If under certain circumstances we are unable to fully separate your personal information from that of another individual, we will not be able to provide you with access to your information.

Quality

University Games UK Ltd and Paul Lamond Games will strive to maintain an accurate and complete record of your personal information for the purposes identified in this Policy. If you believe your personal information may be inaccurate, you may contact us to access your personal information and take steps to verify, update, and correct it.

Cookies

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone or post.

Security for Privacy

The security of your Personal Information is important to us. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. University Games Ltd and Paul Lamond Games Ltd protects personal information against unauthorized access in accordance with established policies and procedures. Information is protected by security safeguards appropriate to the sensitivity of the information.

Monitoring and Enforcement

University Games UK Ltd and Paul Lamond Games Ltd monitors compliance with its privacy policies and procedures. Users may file privacy complaints and disputes by contacting Paul Lamond Games’ Privacy Officer at payments@ugames.uk.com who is accountable for our privacy compliance. Every privacy-related complaint will be acknowledged, documented, and investigated, with the results being provided to the complainant.

Changes to This Privacy Policy

This Privacy Policy is effective as of 07th June 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any further questions about this Privacy Policy, please contact us at:
University Games UK Ltd and Paul Lamond Games
4 The Lanterns
16 Melbourn Street
Royston
Hertforshire
SG8 7BX

020 7254 0100


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